At POS Solution Hub, customer satisfaction is our top priority. We stand behind the quality of our services and aim to ensure a smooth and transparent return and refund process.
1. Service-Based Refunds
POS Solution Hub primarily provides digital support services (such as troubleshooting, setup assistance, and consultation). As such, refunds are granted only under the following conditions:
- If you cancel a prepaid service before it has been delivered or scheduled.
- If a service was not rendered due to technical or scheduling issues on our end.
- If you’re not satisfied with the outcome of a service and a resolution cannot be reached after escalation.
All refund requests must be submitted within 7 days of the service date.
2. Hardware Returns (if applicable)
If you purchased POS hardware through our platform:
- Returns are accepted within 14 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- A return authorization number (RMA) must be obtained before returning any items.
- Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.
Restocking fees may apply.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Downloadable software or digital content
- Services that have already been completed or partially delivered
- Customized configurations or hardware orders
- Training sessions that have been attended or missed without notice
4. Refund Process
Refunds will be issued to the original payment method within 7–10 business days after approval. You will receive a confirmation email once your refund has been processed.
5. Contact Us
If you have questions about your return or refund eligibility, contact our support team:
📧 Email: support@possolutionhub.com